Category: SaaS
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The KPI Prism: Decomposing Mix vs. Performance
In global SaaS, every KPI is a weighted average of the same metric across many sub-segments. If you don’t separate mix effects from performance changes, it’s easy to celebrate phantom wins or miss real degradation.
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Billing Success Rate—The Stealthberg KPI
Billing success rate lurks beneath the surface of your metrics dashboard, invisible to most operators, yet capable of sinking even the most promising SaaS business